Optimal Hearing, Unbeatable Service
Coulter made Independence her home in 1989.
She began employment at a local ENT clinic where she met Audiologist Charles E. Hare. She remained in the Audiology Department for 12 years, and continued at that facility in other clinical assignments until she retired in 2012.
Meanwhile, Charles opened his own practice. In May of 2014 Pam joined Charles' team at the Front Desk/Patient Management. Pam is happy to once again be greeting patients at Charles' office.
Our goal is to provide optimal hearing and absolutely unbeatable service. Our greatest pleasure comes in seeing the reconnection that occurs as a result.
Our staff includes Audiologists Charles E. Hare, M.S., C.C.C.-A and Roberta M. Beile, M.A., C.C.C.-A (center). Front Desk and Patient Management - Pam Coulter (far left), Insurance Processor - Jana Saxon (far right) and Office Manager Tawna Noftzger (next to Pam). We are committed to providing unbeatable service, these are not just words! This means you can expect a friendly, attentive answer when you call, timely and flexible appointment scheduling, and answers to questions in a relaxed, unhurried manner.
We welcome the opportunity to earn your trust and deliver the best service in the industry.
Leading the service effort is Hare who has over 30 years of experience in speech and hearing. He served as President of the Kansas City Society of Audiology, Education Director of the Missouri Hearing Society and Convention co-chair of the Missouri Speech-Language Hearing Society. He provides Audiology services at Truman Medical Center at Lakewood, the primary teaching hospital for the University of Missouri at Kansas City Medical School.
Hare is an Adopt-A-School Partner with the Multidistrict Deaf and Hard of Hearing Program at the Blue Springs School District. Charles says "I am happy to have the opportunity to use my education and experience in this environment. Here we can do the most good with a simple focus on patient care."
Hare's career started at the Fort Osage School District and includes more than 10 years in diagnostic, rehabilitative and supervisory experience with a prominent otolaryngology group in eastern Jackson County.
Saxon moved to Kansas City in 1973 to attend Medical Assistant School; met and married her husband and made this area her home.
She worked 29 years in medical offices prior to coming to Jackson County Audiology (22 years in OB/GYN, 2 years in Family practice, and 5 years in Neurology) in positions ranging from Receptionist to Insurance to Office Manager.
Saxon left a full-time medical career to be Secretary of a local church where she has been since 2006. At the same time, Jana became employed part-time at Jackson County Audiology processing insurance claims.
Beile has over 30 years of experience in the hearing health care industry. She has worked in both private hospitals and university clinical settings with children and adults. In addition, she has served as a representative for two manufacturers of hearing instruments, giving her added expertise at the factory level. Beile believes that the value of optimal hearing is highly under-estimated by both professionals and sometimes even by the hearing-impaired population itself. This belief strengthens her perseverance to encourage meaningful, authentic communication for all her patients.
Noftzger came to Jackson County Audiology in May 2010 after a long and successful career as a Manager at AT&T in Project Management, Sales, Marketing, Training and Customer Service. She has a Bachelors in Management/Human Resources.
Her responsibilities with us include credentialing, accounts payable, marketing and advertising, computer technical support and web master/social media.
In addition to the Kansas City area, Noftzger
has lived and worked in Seattle, WA; Salt Lake City, UT; Boise, ID and Twin Falls, ID during her career.
Noftzger is a Past President of the Kiwanis Club of Independence.